About Us
We are the Technology & Digital team at North Northamptonshire Council, building modern public services for 380,000 residents.
Our Mission
We are committed to delivering an exemplar technology and digital function that enhances service quality, strengthens resilience and supports long-term sustainability.
By investing in modern, coherent and resident-focused digital capabilities, we aim to deliver the best possible outcomes for our communities and colleagues.
We were established as a new council in April 2021 and have spent our first years building solid technology foundations: consolidating systems, improving security and creating a truly joined-up 'One Council' approach. Now we are driving forward with an ambitious new strategy to 2029.
"An exemplary council needs exemplary technology"
North Northamptonshire Council Technology & Digital Strategy 2026–2029
What We Do
Digital Products & Services
We design and build digital services, including the council website, customer portals and self-service tools used by hundreds of thousands of residents.
Infrastructure & Security
We keep the council's technology running securely: managing networks, devices, cloud services and cyber security across the organisation.
Automation & AI
Our Productivity and Innovation Team applies automation, AI and low-code tools to remove friction and free up staff for high-value work.
Collaboration & Enablement
We work as an embedded partner with services across the council, from adult social care to planning, helping them get the most from technology.
Service Delivery
We run the day-to-day technology services the council relies on: from the service desk and incident management to availability, performance and ongoing support.
Applications
We manage and maintain the council's core business applications: ensuring they are reliable, well-supported, integrated and continuously improving to meet service needs.
Contract Management
We oversee technology contracts and supplier relationships: negotiating value, monitoring performance and ensuring the council gets the most from its investments.
Transformation & Change
We work closely with the council's transformation team: helping services adopt new ways of working, embed new tools and realise the benefits of digital and technology investment.
Our Values
Customer-focused
We put residents and colleagues at the centre of every decision and service we design.
Respectful
We treat everyone with dignity and listen to understand the challenges they face.
Efficient
We use resources wisely, eliminating waste and maximising the value we deliver.
Supportive
We work together as one team, helping each other to grow, learn and succeed.
Trustworthy
We act with integrity, are transparent about our decisions, and deliver on our commitments.